FAQ
General
How secure are Seatylock Locks?
Seatylock, are Sold Secure certified (Diamond, Gold or Silver). Sold Secure is a premier testing and certification organization, owned and administrated by the Master Locksmiths Association in the UK. All Seatylock locks are approved in Australia by Velosure.
What does the 1-20 Seatylock security scale mean?
The Seatylock security scale was created in order to be more accurate in identifying the product's security level. This effort was made in order to assist customers in finding the appropriate lock for their security needs. All locks are rated on a scale of 1 to 20 to reflect their level of security. Seatylock’s security scale is the only internal rating system that corresponds with an external official rating scale, being "Sold Secure". We advise our customers to consider external and objective security ratings such as Sold Secure before any internal ranking by any lock manufacturer.
Does my lock come with a warranty?
Yes, it does. Seatylock provides a 6-month product warranty for all our products, beginning from the date of purchase by the original user. Product warranty will be extended to a period of 3 years, free of charge, when you register your key on our website. For more information on the product warranty please see the warranty page.
How do I apply for the extended 3-year product warranty?
In order to apply your 3-year product warranty you must register your key here.
How can I order new keys?
Seatylock’s key duplication service lets you register your key here and order duplicates anytime here. Your new keys will be delivered straight to your door.
Can I order a new key without a duplication code number?
It is necessary to register your duplication code online or to provide the key code number. Unfortunately, we can’t make any new keys without this information. If you don't have the codes, another option is to order the Blank keys (assuming you have one original left). We will send you two blank keys, and you can take them to your local locksmith for duplication with the original key, and they will make copies for you.
Where do you produce your products?
All Sseatylock products are manufactured at Seatylock’s privately owned production facility in China.
What locking mechanism do Seatylock products use?
Seatylock uses the Wafer Tumbler Locking Mechanism. The Same locking mechanism used in the Automotive industry in order to achieve maximum security & reliability.
Are Seatylock locks approved by Velosure?
Yes. All models are approved by Velosure.
U-Locks
How strong are the Mason series U-lock's?
The U-locks provide reliable theft protection and ultimate security with maximum internal security ranking and a Diamond Sold Secure Certification. The U-locks are an ideal solution for maximum protection in theft-ridden areas.
Do the U-locks come with a mounting bracket?
The multi adaptor is sold separately. The reason for this is that we know that many cyclists don’t use adaptors for mounting brackets and prefer other solutions for transporting their lock. By selling the mounting bracket separately we offer our customers the option to choose their preferred solution and a chance to save an unnecessary cost to those who don’t need a mounting bracket.
How do I install the mounting bracket?
Installation is quick and easy. For full installation instructions please see the installation video and guides.
Folding Locks
Will the Foldylock rattle and shake in its case while I ride?
No. The Foldylock Case has a patent rattle free mechanism so you can enjoy a smooth and quiet ride.
Will the Foldylock scratch my bike Frame?
The Hardened steel links are covered with plastic to protect your bike's frame from scratches.
Will the lock rust if left out in the weather?
The Foldylock range is made of corrosion resistant materials. It's parts are regularly tested in a special device to make sure it will not rust, even in extreme conditions.
Is it possible to connect 2 Foldylock's to create one long folding lock?
Yes. There is a possibility to connect two Foldylocks (from the same model) one to the other. For example - Foldylock 85 to Foldylock 85, but not a Foldylock 75 to a Foldylock 110.