Refund policy

Something not right? Please pick up the phone and give us a call we can be reached during business hours on 03 9532 3132. 

Our foremost consideration is your satisfaction. If we have made a mistake, your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund.

You must notify us of the issues within 30 days of purchase or within 3 days of delivery, whichever comes first. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition.

We comply with the conditions set our by the ACCC which can be found here.

By making a purchase you agree that you have considered how you will use the item and have made an informed choice about the item you have chosen to purchase. If you are unsure of the suitability of the item you are considering, please contact us we are happy to take your call and answer your questions : ). 

If you find you have made the wrong choice or do not like the product you have chosen to purchase we will consider requests for a refund/exchange on a case by case basis, but please note that we can not cover the actual shipping costs or transaction fees associated with sending you the item or you returning it to us as this cost can not be recovered.

As a small Australian owned, family business we will always strive to provide great service, but we ask that you understand we can not absorb costs when we are not at fault.

To organise a return, repair or replacement, please call us on 03 9532 3132 or email info@seatylock.com.au.

If you have any concerns or questions regarding your new Seatylock product we encourage you to call us and we will do our best to help out.